论文部分内容阅读
涵盖面广,实用性强。知识库是从有关法律法规、政策文件、业务标准、技术规范中归纳、提炼形成了服务信息的集成,涵盖了从国网公司、省公司、地市、县供电企业4个层级所涉及的供电企业生产、营销等领域的知识采集应用,对营业窗口服务具有指导、支撑作用。关注热点问题,适用性强。知识库对营业窗口服务对象所关注的热点、难点问题进行汇总、分类,提炼客户关注的核心问题,形成问题提纲,制定问题应答模板;知识库信息变更要求及时、完整、准
Wide coverage, practicality. Knowledge base is from the relevant laws and regulations, policy documents, business standards, technical specifications summarized, refining the formation of the integration of service information, covering from the national grid company, provincial company, prefectural and county power supply enterprises involved in the four levels of power supply Enterprise production, marketing and other areas of knowledge acquisition applications, business window services have a guide and support role. Concerned about hot issues, applicability and strong. The knowledge base summarizes and classifies the hot issues and difficult issues that the service objects of the business window are concerned with, classifies and extracts the core issues of customer concern, forms the outline of the problem, and formulates the question answering template. The requirements of knowledge base information change are timely, complete and accurate