及时梳理群众诉求,实时代理群众事务,即时处理群众难题。这是江苏省如皋市医保处对待参保群众的态度,说明他们心里装着群众,办事为了群众,并逐步形成了“为民、便民、惠民”的窗口服务形象。为此,医保处连续多年被上级评为“经办 Timely combing the appeals of the masses, real-time agency of the affairs of the masses, real-time handling of people’s problems. This is the attitude of the medical insurance department of Rugao City in Jiangsu Province to the insured masses, indicating that they are filled with the masses and work for the masses and have gradually formed a window service image of ”for the people, convenient people and benefiting people “. To this end, Medicare Department for many years been rated as ”management