改变企业文化成为时下最新鲜的管理时尚;每一份管理杂志均刊载谈论改变企业文化的文章,每星期总有人邀请我针对这项主题主持研讨会。 许多组织的确有必要改变根深蒂固的运作习惯。电力公司及电话公司总是透过政府管制确保利润,现在则必须起而对抗要命的竞争。消费者对于品质及服务越来越挑 Changing corporate culture is nowadays the freshest of management fashion; every management magazine has articles that talk about changing corporate culture. Every week someone invites me to host a seminar on this topic. It is true that many organizations do need to change their deep-rooted habits. Power companies and telephone companies are always making profits through government control. Now they have to fight against deadly competition. Consumers are increasingly picking on quality and service