电话回访工作,是公安机关相关管理部门一项重要、经常的工作。做好电话回访工作,是自觉接受群众监督、提高服务水平的重要途径,也是开门评警、密切警民关系的重要方式,又是严格、公正、文明、规范执法的基础。因此,要进一步加强电话回访工作:一要进一步提高思想认识,切实加强领导;二要进一步提高电话回访工作人员的素质;三要进一步加强电话回访工作人员的工作责任感、使命感;四要做好群众工作;五要切实做好电话回访的前期准备工作;六要善于总结经验、教训。 The telephone return visit is an important and regular job of the relevant administrative department of the public security organ. Doing a good job of telephone return visits is an important way to conscientiously accept supervision by the masses and improve service levels. It is also an important way to open a door for appraising and closely monitoring the relations between the people and the people. It is also the basis for strict, fair, civilized and standardized law enforcement. Therefore, we must further strengthen the telephone return visit: First, we must further enhance the ideological understanding, and effectively strengthen leadership; Second, we must further improve the quality of telephone return visit staff; Third, we must further strengthen the work of telephone return visit staff sense of responsibility; Fourth, we must do a good job Mass work; five earnestly do a good job in the preparatory work for telephone return visit; six should be good at summing up experiences and lessons learned.