每个企业对自己的产品或服务的质量,都会有自我评价,可对于存在的缺陷和问题,应该说顾客最具有发言权,因为顾客是产品的使用者,是服务的享用者,他们对产品或服务的质量感受最深。不过,要做到“以顾客为中心”并不是一件简单的事。在较为特殊的情况下,顾客的期望和要求会让企业十分难做, Each business self-evaluation of the quality of their products or services, but for the existing shortcomings and problems, it should be said that the customer has the most say, because the customer is the product user, service users, they are the product Or the quality of service is the deepest. However, to do “customer-centric ” is not a simple matter. In more specific circumstances, the expectations and requirements of customers will make it very difficult for the enterprise,