珍妮特·雅各布森近期在美国质量学会网站上撰文,介绍了一家大型零售银行通过实施六西格玛管理改进了业务过程、淘汰了无价值的产品,节约了大量的成本,最终实现业务增长的过程。其特点是,通过预告使用六西格玛方法来巩固和改进银行的零售业务,在所有运营过程未出现重大问题的情况下,就着手对银行核心业务过程进行改进。 Janet Jacobson recently wrote an article on the American Society for Quality Society that describes how a large retail bank has improved business processes by implementing Six Sigma, eliminated valueless products, saved significant costs, and ultimately achieved business growth . It is characterized by an advance notice of the use of the Six Sigma method to consolidate and improve the bank's retail business and to proceed with improvements to the core business processes of the banking operations without major operational problems.