论文部分内容阅读
党的十四大以来的五年,既是我国邮电通信建设取得举世瞩目成就的五年,也是邮电服务面貌发生深刻变化、服务质量得到显著改善的五年。在“树邮电新风、创优质服务”活动中,120万邮电职工以扎扎实实的行动,为蓬勃开展的社会主义精神文明建设增添了亮丽的色彩。 曾几何时,对邮电服务上的种种不尽人意之处,人民群众颇有微词。1993年5月,上任不久的吴基传部长在一份反映用户装电话难的调查报告上批示:“希望对用户多一点责任心,少一点居高临下。要克服口头上美言‘用户是上帝’的现象。考察一个
The five years since the party’s 14th National Congress are both five years of tremendous achievements made in post and telecommunications in our country and five years of profound changes in the appearance of postal and telecommunications services and marked improvement in service quality. In the activity of “New Post and Telecommunication, Creating Excellent Services”, 1.2 million post and telecommunications workers brought a bright color to the vigorous socialist spiritual civilization construction in a down-to-earth manner. Once upon a time, all the unsatisfactory aspects of the postal service, the people are quite trivial. In May 1993, shortly after his appointment, Minister Ng Ke-chuan instructed in a survey report reflecting the difficulty of installing telephones: “I hope the users will have a little more sense of responsibility and will face less condescension. To overcome the problem that” the user is God " The phenomenon of one