在日本人的眼里,服务乃是企业经营中不可少的一项正当业务,是市场竞争成功的关键。多年来,服务在日本的各行各业流行甚广,种类繁多。周全的商店经营服务日本的百货店向来以高标准服务闻名,每天早晨,穿着整洁的店员排成两行,站在门口迎候首批光临的顾客。晚上闭店前,还要有礼貌地送走最后一个顾客。如逢雨天,商店还为顾客准备一块塑料布,遮盖所购之物。他们讲究礼品的包装,免费为顾客送货上门,这种服务属于一般的标准。每年6月和12月,是购买礼品的高峰季节。日本有家“三越百货店”,其店员在这期间个个穿得如搬运工一般,站在商店的各个位置,随时为顾客 In the eyes of the Japanese, service is an indispensable business in business operations and the key to successful market competition. Over the years, services have become widespread in Japan in a wide variety of industries. Comprehensive store management services Japan’s department stores have always been known for their high standards of service. Every morning, neat staff members lined up in two rows and stood at the door to welcome the first customers. Before closing the shop at night, we must politely take away the last customer. On rainy days, the shop also prepared a plastic sheet for the customer to cover the purchased items. They pay attention to the packaging of gifts, free delivery to customers, this service is a general standard. Every year in June and December is the peak season for buying gifts. In Japan, there is a Mitsukoshi Department Store. The clerk dressed as a porter during this period, standing at various locations in the store, ready to serve customers.