年近九甸,仍冒着酷暑在公交站蹲守,暗访公交服务,并写成书面报告。近日,家住鄱阳街的李更吉老人,将这篇文字不长,却渗透着他的热情和汗水的调查报告,交给了武汉公交588路车队。@李大爷:今年6月到8月的一些晚高峰,暗访588路公交车服务情况24辆次,将暗访时间、车辆编号逐一记录下来。有时,守在车站,观察588路来得勤不勤,进站守不守规矩;有时,上车坐在驾驶座附近,观察驾驶员抽不抽烟,服务态度好不好。通过暗访发现公交服务有很大进步,到站不停、越站停车、人没上完就起步的现象消失了;驾驶员对乘客的询问都能给予较圆满的解答,如果能更耐心一点,语气更和善一点,就更棒了。 Near nine Jiudian, still braved the summer heat at the bus station Dunshou, unannounced bus service, and written report. Recently, Li Gengji, an old man who lives in Poyang Street, writes this article shortly, but infiltrates the investigation report of his enthusiasm and sweat and delivers it to Wuhan Bus 588 Road. @ Uncle Lee: June to August this year, some of the late peak, unannounced visits to 588 bus service 24 times, the unannounced visit time, vehicle number one by one record. Occasionally, keep in the station, observe 588 to get ground to work hard, pit stop abide by the rules; sometimes, get in the car near the driver’s seat to observe the driver smoking, service attitude is not good. Through unannounced visits found that bus service has made great progress, stop at the station, the more stop the station, people did not start on the disappearance of the phenomenon; the driver of the passengers can give a more satisfactory answer to the inquiry, if you can be more patient, Tone and kindness, even better.