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随着社会的发展,患者对护理服务的需求日益增加,提高分级护理合格率是提高服务质量的有效手段[1],提高护理人员的沟通能力对提高患者、社会的满意度也有积极的意义。在推进优质护理服务的过程中,服务内容和督查标准的制定显得尤为重要,结合患者实际需求和护理服务特点实施优质护理方能符合患者、医生、护士的工作期望。鉴此,本院护理部在申报优质护理示范病
With the development of society, patients’ demand for nursing services is increasing day by day. Improving the pass rate of grading nursing care is an effective measure to improve the quality of service [1]. Improving the communication skills of nursing staff is also of positive significance to improve patient satisfaction and social satisfaction. In the process of promoting quality nursing services, the formulation of service contents and supervision standards is particularly important. The implementation of quality care based on the actual needs of patients and nursing services can meet the work expectations of patients, doctors and nurses. In view of this, the nursing department of our hospital is declaring quality nursing demonstration disease