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介绍了实现视频客服、多媒体客服的多业务服务能力;利用云计算技术,提供绿色座席能力;实现以Internet+VPN方式接入客服系统的居家座席中心3种新型客服模式的客服系统及组网方案。
Introduced the realization of video customer service, multimedia customer service multi-service capabilities; the use of cloud computing technology to provide green agent capacity; to achieve Internet + VPN access to customer service system of the home agent center three new customer service model customer service system and networking solutions .