本文在界定了质量管理体系绩效及其评价等概念的基础上,以平衡计分卡的核心思想为理论基础,从财务维度、客户维度、内部业务流程维度、学习与成长维度等4个层次,设计18个二级评价指标,构建了企业质量管理体系绩效评价指标体系,为企业进行质量管理绩效评价提供理论支持。 On the basis of defining the concepts of quality management system performance and its evaluation and so on, taking the core idea of ​​Balanced Scorecard as the theoretical basis, this dissertation, from the four dimensions of financial dimension, customer dimension, internal business process dimension, learning and growth dimension, 18 second-level evaluation indexes are designed and the performance evaluation index system of the enterprise’s quality management system is established to provide theoretical support for the enterprise’s quality management performance evaluation.