周恩来作为党和国家的杰出领导人,在日理万机的繁忙工作中,仍然十分关心、重视人民来信来访工作,把它视为党和政府联系人民群众的方法与桥梁。周恩来不仅亲自制定了信访工作制度,提出做好信访工作的重要思想,而且身体力行、一丝不苟地阅处人民来信,满腔热情地为人民群众排忧解难,为党政部门努力做好 As an outstanding leader of the party and the state, Zhou Enlai still cares very much about the busy work of the party and people and attaches great importance to people’s letters and visits to work as the method and bridge between the party and the government in contacting the masses of the people. Zhou Enlai has not only personally formulated the work system for letters and visits, but also put forward the important idea of ​​doing a good job of handling letters and visits. He has meticulously read the letters sent by the people and enthusiastically worked hard to solve problems for the masses and the party and government departments