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一、转变观念,从服务思想上确立以病人为中心 长期以来,我们的医院管理基本是维系旧的管理观念,没有把病人放到医院各项工作的中心地位,使病人到医院诊治疾病多有不便,不仅给病人及家属带来一定的心理负担和压力,同时,也给走后门、送“红包”等不正之风提供了可乘之机。1996年11月,卫生部在沈阳召开经验交流会时明确提出:以病人为中心,是医院工作的根本宗旨,是医疗行业应遵循的基本指导原则,也是卫生系统精神文明建设的具体体现。这与过去我们总是讲医院“以医疗为中心”,是一个深刻的观
First, change the concept, from the service ideology to establish a patient-centered For a long time, our hospital management is basically to maintain the old management concept, did not put the patient in the center of the hospital’s work, so that the patient to the hospital diagnosis and treatment of diseases Inconvenience, not only brings a certain psychological burden and pressure on patients and their families, but also provides an opportunity to go back doors, send “red envelopes” and other unhealthy style. In November 1996, when the Ministry of Health held an experience exchange meeting in Shenyang, it was clearly stated that patient-centeredness is the fundamental purpose of hospital work, the basic guiding principle that the medical industry should follow, and the concrete embodiment of the spiritual civilization construction of the health system. In the past, we always talked about the hospital’s “centered on medical care” and it was a profound view.