主管与部属观念的落差,容易造成经营、管理上的困扰,也将影响对客户服务的品质。在今日全面强调品质的时代,企业生及高阶领导人调整自我的观念,方能反映市场需求,而不断精进。 在一次对企业界主管上课的时 The gap between the concept of supervisors and subordinates is likely to cause operational and management difficulties, and it will also affect the quality of customer service. In today’s era of full emphasis on quality, the concept of self-adjustment by corporate students and high-level leaders can only reflect market demand and continue to improve. In a class of business executives