在常人的眼里,接线员的工作简单而枯燥。而笔者在卫生部防治非典联合办公室从事的工作,便是接听24小时非典外事热线,回答境外人士可能提出的关于非典的一切问题。 沉重的话筒 随着非典疫情在北京和其他地区的升温,我接听的热线也随之升温。但不知为什么,从来电人的语气中我却分明感觉到了一股股的冷气。打开CNN、BBC的网站,我才发现,国外媒体及其他各 In the eyes of ordinary people, the operator’s job is simple and boring. The author’s work in the SARS Joint Office for Prevention and Control of SARS is to answer the 24-hour SARS foreign affairs hotline and answer all the questions that SARS officials may ask. Heavy microphone With the SARS epidemic heating up in Beijing and other regions, the hotline I received was also warming up. But I do not know why, from the tone of the caller I clearly felt the air conditioning of a stock. When I opened CNN and BBC’s website, I discovered that foreign media and other