情感管理是“以人为本”的一个体现。现代企业管理已经进入到一个“以人为本”的管理新时代。情感管理是“以人为本”的一个体现。情感管理是通过情感的双向交流和沟通实现的管理,是注重人的内心世界,根据情感的可塑性、倾 Emotional management is a manifestation of “people-oriented ”. Modern business management has entered a new era of “people-oriented” management. Emotional management is a manifestation of “people-oriented ”. Emotional management is through two-way exchange of emotions and communication management, is to focus on people’s inner world, according to the emotional plasticity, dumping