近年来,国网山东诸城供电公司(以下简称“诸城公司”)以“推行一个标准、规范一个流程、制作一个样板、构建一个体系”为抓手,加强营业厅规范化管理,重点进行工作流程、服务设施、服务规范等方面的标准化建设,并由营业班、市场班、用电检查班结合各专业日常工作和营业厅日常管理的要求,制定专业的工作标准,规范的作业指导书为营业厅窗口业务受理服务。在营业厅规范化管理的具体工作上,诸城公司首先正确把握客户需 In recent years, the State Grid Shandong Zhucheng Power Supply Company (hereinafter referred to as “Zhucheng Company”) implemented a standard “standardizing a process, making a model and building a system” as its starting point to strengthen the standardized management of the business hall. Standardization of work flow, service facilities, service standards and other aspects of the standard construction, and by the business class, market classes, electricity inspection classes combined with the day-to-day work of professional management and business day-to-day management requirements, the development of professional standards of work and standard operating guidance Book for business office window business reception services. In the standardization of business management of the specific work, Zhucheng first correct grasp of customer needs