“十二五”时期,电网企业营销工作面临着更为复杂的发展环境和更高的发展要求。如何适应营销发展新形势,持续增强市场拓展能力、供电服务能力、运营管控能力,提升经营业绩和客户服务水平,对于全面建设“一强三优”现代公司,更好地服务于国民经济发展和社会全面进步具有重要意义。转变服务理念,在普遍服务上实现新的突破当前,电力市场凸显的一个共 During the “Twelfth Five-Year Plan” period, the marketing work of power grid enterprises is facing more complicated development environment and higher development requirements. How to adapt to the new situation of marketing and development, continue to enhance the ability of market expansion, power supply and service, operational management and control, improve business performance and customer service level, and fully serve the needs of building a modern company with “one strong, three excellent” and better serving the national economy Development and social progress are of great significance. Change the service concept, to achieve new breakthroughs in the universal service Currently, the power market highlights a total of