问:我放在家中的一个500元未到期存折和我的身份证都被小偷盗走。第二天我就去银行办理挂失手续,可银行的工作人员说存款已经被本人持身份证取走。我认为银行工作人员在没有验明取款人真实身份的情况下,就办理了提前支取,给我造成了经济损失。因此要求银行承担责任,但银行负责 Q: I have a 500 yuan unpaid passbook at home and my identity card was stolen by a thief. The next day I went to the bank to report the loss of procedures, the bank staff said the deposit has been taken ID card. I think bank staff did not make any efforts to verify the true identity of the withdrawers and handled the advance payment and caused me economic losses. So ask banks to take responsibility, but banks are responsible