目前,我国已进入经济社会发展的关键阶段。对企业而言,这一时期既是重要的发展期,又是矛盾的凸显期。企业要规避风险,化解矛盾,保持稳定,就必须按照《信访条例》的要求,坚持科学发展观,与时俱进,以人为本,加强对信访工作的领导,规范信访行为,妥善处理信访人的投诉请求。一、加 At present, our country has entered a crucial stage of economic and social development. For enterprises, this period is not only an important period of development, but also a contradiction and a prominent period. In order to evade risks, resolve conflicts and maintain stability, enterprises must adhere to the Scientific Outlook on Development, keep pace with the times, be people-oriented, strengthen their leadership over letters and visits, standardize letters and visits and properly deal with petitioners’ complaints request. First, plus