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一元钱,在许多人眼里可以说无足轻重,甚至掉在地上可能也懒得捡起来。但如同一滴水珠可以折射出太阳的五彩光芒一样,TCL的售后服务人员用“一元钱”演绎了一个真情动人的故事。在这里,我们也看到了 TCL 所谓的要创最好的服务是个什么概念2000年初夏一个细雨绵绵的星期天,TCL 王牌电器达州经营部的售后服务电话急促地响了起来,电话是四川达县渡市石公所一个叫唐华党的农村基层干部打来的。前一阵子,他家搬进了新的住宅
One dollar is insignificant in many people’s eyes, and even falling on the ground may be too lazy to pick it up. However, if the same drop of water can refract the sun’s multicolored light, TCL’s after-sales service staff used “a dollar” to interpret a true and moving story. Here, we have also seen what TCL calls its “best service” concept. In early summer of 2000, a drizzle on a rainy day, the service phone of TCL’s operating department in Dazhou quickly rang and the phone was Daxian, Sichuan. A call by the rural grassroots cadres of the Tanghua Party in the Shigong Town of Dudu City. A while ago, his family moved into a new home