针对图书馆电子期刊数据库的具体利用情况,基于用户满意度的电子资源评价指标体系,利用三角模糊数量化每个绩效指标的重要程度,对高校电子资源服务质量进行实证研究,通过模糊多属性决策方法综合评价图书馆电子资源的利用情况,为分析电子资源的绩效评价、服务质量和适用性提供科学的理论依据。 According to the specific utilization of library electronic periodical database and the evaluation index system of electronic resources based on user satisfaction, this paper uses triangle fuzzy to quantify the importance of each performance index, and conducts empirical research on the service quality of electronic resources in colleges and universities. Through fuzzy multi-attribute decision-making Methods The comprehensive evaluation of the utilization of library electronic resources provides a scientific theoretical basis for the analysis of the performance evaluation, service quality and applicability of electronic resources.