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供电企业95598客户服务中心是为客户提供零距离服务的平台,不仅担负着业务咨询、计费信息查询、业务受理、故障报修等工作,而且担负着投诉、建议、市场信息反馈的工作,是供电企业面向客户接受问题、解决问题的一线窗口。充分发挥客户服务中心对外服务和对内指挥协调的功能,提升客户服务中心“问题解决能力”是供电企业的发展目标之一,其核心是通过建立停电事件关键信息管理和共享机制,搭建停电信息和问题处理平台,推动客户对停电诉求的问题解决。
Power Supply Enterprise 95598 Customer Service Center is to provide customers with zero distance service platform, not only responsible for business consulting, billing information inquiry, business acceptance, failure repair work, and is responsible for complaints, suggestions, market information feedback is the power supply Business-oriented customer acceptance of the problem, solve the problem of the front-line window. Give full play to the external service and internal command and coordination functions of customer service center, and enhance customer service center “problem solving ability ” is one of the development goals of power supply enterprises. Its core is to set up a mechanism of key information management and sharing by power outage events Power outage information and problem solving platform to promote customer demand for power outages to solve the problem.