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一、核心点:服务至上 职业道德建设的核心点是全心全意为用户服务。企业是商品生产者和经营者,因而职工为用户服务有对内对外两种,一是企业内的生产服务;二是商品经营上的销售、售后服务。两者都要求优质服务。优质服务是靠人去创造的,优质服务的本质内容是人的质量、经营者的人格力量、道德水平。职业道德建设的目的就是培养提高职工道德能力。 当今,世界经济发展的一个新趋势,即经济增长已不再单纯地依靠资本、技术等经济要素,还有赖于各种非经济因素。资料表明,人文因素在经济增长方式上已占有50％以上的份额。但当前一些领导抓质量管理往往见物不见人,以为产品质量纯粹是技术、方法问题或是设备问题,忽视
First, the core point: the core of service-oriented professional ethics is to serve the user wholeheartedly. Enterprises are commodity producers and managers, so workers have two types of services to users, one is the production service in the enterprise; the other is the sales and after-sales service on the commodity management. Both require good service. Quality service is created by people, and the essence of quality service is the quality of people, the personality and moral level of managers. The purpose of the construction of professional ethics is to cultivate and improve staff morality. Nowadays, a new trend in world economic development is that economic growth no longer relies solely on economic factors such as capital and technology, but also on various non-economic factors. The data show that human factors have accounted for more than 50% of the economic growth mode. However, at present, some leaders do not see the quality management often see things, that product quality is purely technical, methodological problems or equipment problems, neglect