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中国电信北方九省打造差异化竞争优势为避免恶性价格竞争,中国电信北方九省公司作为新型电信运营商,着力塑造10000号金字招牌,打造差异化竞争优势,通过服务来拓展市场。近日,中国电信集团公司王晓初总经理对10000号服务工作提出了更高要求:要发挥好10000号的窗口作用,发现问题,了解需求,寻找新的商机。做到前后端密切配合,共同搞好服务工作。中国电信2005年2月10000号服务热线拨测考核结果显示,北方九省区市公司的组合评价取得第一名的好成绩。
China Telecom North provinces and nine provinces to create differentiated competitive advantage In order to avoid vicious price competition, China Telecom North nine provinces as a new type of telecom operators, efforts to shape the No. 10000 gold sign, to create a differentiated competitive advantage, through services to expand the market. Recently, Wang Xiaochu, general manager of China Telecom Group, put forward higher requirements for the service work of No. 10000: To play a good window of No. 10000, find out problems, understand needs and find new business opportunities. Close front and back to do, work together to improve service. China Telecom 2005 February 10000 service hotline dial test results show that the combination of nine provinces and municipalities in the north of the portfolio evaluation made first place good results.