客户关系管理(CustomerRelationship Management,简称CRM)是一套先进的管理思想及技术手段,它通过将人力资源、业务流程与专业技术进行有效整合,最终为企业涉及到客户或消费者的各个领域提供完美的集成,使企业可以以更低成本、更高效率满足客户的需求,并与客户建立起学习型关系,从而让企业可以最大程度的提 Customer Relationship Management (CRM) is a set of advanced management thinking and technical means. By effectively integrating human resources, business processes and professional technologies, CRM ultimately provides perfection for all fields of business involving customers or consumers Integration, so that enterprises can lower costs, higher efficiency to meet customer needs, and establish a learning relationship with customers, so that enterprises can maximize the mention