失街亭的故事,在中国早已家喻户晓。尽管作为主帅的诸葛亮对战局进行了深刻的分析和详细的布署,但由于马谡这个人选不得当,导致整个战局的失利,诸葛亮也被迫冒险大演空城计。这种由于个人因素而影响大局的例子古今中外不胜枚举。美国行为科学家赫西和布兰查德在《行为管理学》一文中指出:“……国际间的冲突,种族间的冲突,管理阶层与工人间的冲突——这些问题不能单凭科学技术的技巧予以解决,需要社会技巧。我们所遭遇的许多极严重的问题并不在于‘物’,而是在于‘人’。”人的价值被发现,人在管理中地位的无可替 The story of a lost street pavilion has long been a household name in China. Although Zhuge Liang as the coach conducted a profound analysis and detailed deployment of the war situation, but due to the malpractice of this election, resulting in the defeat of the entire war situation, Zhuge Liang was forced to take risks to perform empty cities. This example of personal factors that affects the overall situation is too numerous to mention. American behavioral scientists Hessi and Blanchard stated in the article “Behavioural Management”: “...international conflicts, inter-ethnic conflicts, conflicts between management and workers”— these problems cannot be solely based on the skills of science and technology. Solving this problem requires social skills. Many of the most serious problems we have encountered do not lie in ’objects’ but in ’people’." The value of human beings has been discovered, and people’s position in management is irreplaceable.