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社会媒体自出现以来已有迅猛的发展,越来越多的政府机构开始思考如何运用社会媒体,为公众提供更为便利的信息服务。本文通过介绍社会媒体的特性,分析了其运用过程中的障碍,并根据相应问题提出了基于社会媒体的政府信息服务框架。
Since the advent of social media, there has been a rapid development. More and more government agencies have started to think about how to use social media to provide more convenient information services to the public. By introducing the characteristics of social media, this paper analyzes the obstacles in the process of its application and puts forward the framework of government information service based on social media.