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文章基于文献回顾和对图书馆知识社区服务的用户使用意愿影响因素的理论分析,提出了由感知易用性、感知有用性、信息质量、感知风险和使用意愿构成的图书馆知识社区服务使用意向影响因素模型,并设计问卷进行了调查。对问卷结果的分析验证了该模型的科学性和合理性。结果表明,对其他用户的信任和感知风险对用户的使用意愿有较大影响,感知有用性、对图书馆的信任和感知易用性对用户使用意愿的影响依次降低。据此,文章对图书馆知识社区的构建提出了四点建议,研究结果具有一定的实践意义。
Based on the literature review and the theoretical analysis of the influencing factors of users’ willingness to use the knowledge community service in library, the article proposes the intention of using community knowledge of library knowledge which is composed of perceived ease of use, perceived usefulness, information quality, perceived risk and intention to use The influencing factors model and the design of the questionnaire were investigated. The analysis of the questionnaire results verifies the scientificity and rationality of this model. The results show that the trust and perceived risks to other users have a greater impact on the users ’willingness to use, the perceived usefulness, and the impact on the users’ willingness to use the trust and perceived ease of use of the library in turn. Accordingly, the article puts forward four suggestions on the construction of library knowledge community, and the research results have certain practical significance.