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服务是一门科学, 它是无边无际的。更是永远的课题,语言作为服务交流中最直接的方式,若运用得当更会有难以估量的结果。
Service is a science, it is boundless. It is an everlasting issue that language, as the most direct way of communication in service, can have immeasurable results if used properly.