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随着我国经济的快速发展,人们生活水平的不断提升,人们的健康意识逐渐增强,进行健康体检的人也越来越多。健康体检已成为保障人们身体健康、预防和发现疾病的有效措施。我院自2003年成立体检中以来,通过人性化的服务管理,取得了良好的效果,现总结如下:1提高医务人员的素质,培养“以人为本,服务至上”的人性化服务理念由于体检中心面对的是多层次多样化的人,所以我们要从服务态度、服务质量、医德医风上始终保持以体检者为中心,以体检者利益至上为原
With the rapid economic development in our country, people’s living standards are constantly improving, people’s health awareness is gradually increasing, and more and more people are taking physical examination. Physical examination has become an effective measure to protect people’s health and prevent and detect diseases. Since our establishment in 2003, our hospital has achieved good results through humanized service management. We have summarized the following: 1. To improve the quality of medical personnel and cultivate the humanized service concept of “people-oriented and service-oriented” The center is faced with diversified people at different levels. Therefore, we should always focus on the medical examinations from the aspects of service attitude, service quality, medical ethics,