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旅客服务系统(以下简称旅服系统)指以向铁路客运车站工作人员和旅客提供综合客运生产服务为目标,通过综合业务操作,实现信息共享和功能联动。旅服系统主要包括集成管理平台和引导揭示、广播、时钟、查询、求助、视频监控等子系统。简要阐述旅服系统在实际应用过程中系统功能发面的不足之处,并提出合理的功能优化方案。
Passenger service system (hereinafter referred to as the service system) refers to the railway passenger station staff and passengers to provide integrated passenger production services as the goal, through integrated business operations, information sharing and functional linkage. Travel service system includes integrated management platform and guide reveal, broadcast, clock, query, help, video surveillance and other subsystems. Briefly explain the shortcomings of the system function in the actual application of the travel service system, and put forward the reasonable function optimization plan.