《当代经理人》:在你早期的作品中,你认为企业业务流程再造是一项彻底的变革,现在如何看待这一说法?迈克尔·哈默:现在行业的的特点在于长期的渐进式的变化不断被短期的革命性的变化所打断,我相信在商务领域,我们正在经历这样一个革命性的变化,因为促使传统商业发展的外部因素正在发生戏剧性的改变,尤其引人注目的是,我们现在正生活在一个顾客拥有空前 “Contemporary Managers”: In your earlier work, do you think business process reengineering is a radical change and what do you think about it now? Michael Hammer: The industry is now characterized by long-term, incremental changes Continually interrupted by short-term revolutionary changes, I believe we are undergoing a revolutionary change in the business world as the external factors driving the growth of traditional commerce are undergoing dramatic changes. Of particular note is the fact that we Now living in an unprecedented customer