论文部分内容阅读
随着低容忍度顾客的比例增加,在35%~44%区间之内顾客的整体满意度变化速率最大当今社会经济发展迅速,在公共领域如医院、银行、超市等,排队都是一种常见的现象。但是例如作为服务场所的超市,排队系统服务质量的优劣将直接影响消费者的满意度,进而影响超市的收益。因此,如何对排队系统进行优化,获取顾客满意度是非常具有现实意义的。本文以超市排队系统为研究对象,根据实际调研情况抽象构建超市排队系统模型,考虑三种不同人
As the proportion of customers with low tolerance increases, the overall rate of change in customer satisfaction is the highest among the 35% ~ 44% range. In today’s socio-economic development, queuing is a commonplace in public areas such as hospitals, banks and supermarkets The phenomenon. However, for example, as a supermarkets for service establishments, the quality of service of the queuing system will directly affect the satisfaction of consumers and thus the profit of supermarkets. Therefore, how to optimize the queuing system and obtain customer satisfaction is of great practical significance. In this paper, the supermarket queuing system as the research object, based on the actual investigation of abstract building supermarket queuing system model to consider three different people