2003年1月21日,微软商务解决方案部门(MBS)宣布在北美方面,推出市场期待已久的微软商务解决方案的顾客关系管理(Microsoft CRM)。微软在差不多一年前已经透露了推出微软自己所拥有的 CRM 产品内容,半年前更仔细地描绘了微软 CRM 策略的蓝图,今天这产品终于面世了。其实产品面世日子已经一再推迟,表面理由是要进行更多测试和品质保证。微软为推出这 CRM 产品所 On January 21, 2003, the Microsoft Business Solutions Division (MBS) announced the launch of customer relationship management (Microsoft CRM) for the long-awaited Microsoft Business Solutions in North America. Almost a year ago, Microsoft revealed that it was rolling out the content of Microsoft-owned CRM products, drawing a closer look at the Microsoft CRM strategy six months ago, which was finally released today. In fact, the product is available on the market has been postponed, the surface reason is to conduct more testing and quality assurance. Microsoft to launch this CRM products