随着医院改革的不断深入及医疗水平的不断提高,病人文化知识尤其卫生健康知识和就医需求的增长,病人法律意识的不断提高,自我保护意识的增强,病人对医疗过程每一环节都十分关注,所以医疗投诉也在不断增加,并且呈现出增长速度快,处理难度大,要求赔偿金额高,社会波及面广,负面影 With the continuous deepening of hospital reform and continuous improvement of the medical level, the growth of patient cultural knowledge, especially health and health knowledge, and the demand for medical care, the continuous improvement of the patient’s legal awareness, and the increased awareness of self-protection, the patient is very concerned about every aspect of the medical process. Therefore, medical complaints are also on the rise, and they show rapid growth, difficult handling, high compensation, and wide social coverage.