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目的:探究分诊安全管理结合风险管理在急诊科的实施效果。方法:以丽水市中心医院2014年9月~2015年9月期间收治的180例急诊科患者作为研究对象,将其按照随机数字法分为对照1组、对照2组及观察组。对照1组采用急诊分诊安全管理方法,对照2组采用急诊风险管理方法,观察组患者采用分诊安全管理结合风险管理方法。比较分析三组患者护理质量、患者对护理工作的满意度及不良事件发生率。结果:观察组患者护理质量评分及患者对护理工作的满意度明显高于对照1组和对照2组,且观察组患者不良事件发生率明显低于其他两组(P<0.05)。结论:急诊分诊安全管理结合风险管理能够有效降低各类不良事件的发生,提高护理质量和患者对护理工作的满意度。
Objective: To explore the effect of triage safety management combined with risk management in emergency department. Methods: A total of 180 emergency department patients admitted from September 2014 to September 2015 in Lishui Central Hospital were divided into control group 1, control group 2 and observation group according to random number method. The control group 1 used the emergency triage safety management method, the control group 2 adopted the emergency risk management method, the observation group used the triage safety management combined with the risk management method. A comparative analysis of three groups of patients quality of care, patient satisfaction with the nursing work and the incidence of adverse events. Results: The scores of nursing quality and patient satisfaction with nursing care in observation group were significantly higher than those in control group 1 and control group 2, and the incidence of adverse events in observation group was significantly lower than the other two groups (P <0.05). Conclusion: Emergency triage safety management combined with risk management can effectively reduce the incidence of various types of adverse events, improve the quality of care and patient satisfaction with nursing.