梅丽，女，２６岁，郑州市管城区南关办事处社区“梅丽热线”志愿者。１９９２年在广州的一起客车火灾中，她全身８０％面积烧伤，左手只剩下三根一寸半长的残指，双下肢肌肉坏死（后在郑州一民间医生治疗下，恢复行走），脊椎末端尾骨被切除。 禁不住记者的“软缠硬磨”，终于，在一个睛朗的上午，梅丽向记者开启了那饱舍着泪水和痛楚的记忆── Meili, female, 26 years old, Zhengzhou City Guancheng District South Gate Office community “Meili Hotline” volunteers. In a bus fire in Guangzhou in 1992, she burns 80% of the whole body area, leaving only three pieces of one-inch and one-half residual finger in her left hand. The muscle of the lower extremities is necrotic (after being rescued by a folk doctor in Zhengzhou), the tail coccyx Was removed. Finally, on a bright morning, Meri opened to reporters the memory of tears and pain -