档案优质服务就是全面、准确、迅速、 安全的满足档案用户的需求，这也是当代 档案工作一个不可忽视的重要课题，直接 关系到档案工作的生存和可持续发展。树 立优质服务意识是做好档案工作前提保 证，需注意解决以下几个问题： １、树立用户至上的观念。用户就是档 案利用者， Archival quality service is a comprehensive, accurate, rapid and safe to meet the needs of users of archives, which is an important issue can not be ignored in the work of contemporary archives, is directly related to the survival and sustainable development of archival work. Establish a sense of quality service is to ensure the premise of the file, you need to pay attention to solve the following questions: 1, establish the concept of the supremacy of the user. User is the file user,