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随着异地就医的便捷和医疗保险的普及,患者关于病案复印服务的诉求日益增多,而病案复印作为医疗服务的终末环节,同时也是患者满意度评价的重要组成部分。如何更好的服务患者、减轻复印窗口工作压力,在这个新媒体时代,我们可以利用微信这一新型移动互联网工具,充分发挥其使用人群广泛、安装免费便捷、沟通界面友好功能强大等优势。相比于传统的预约工具如网站、电话、短信、自助终端等,患方通过订阅病案复印服务的相关微信公众号,即可实现图文申请材料上传、灵活在线审核、即时免费沟通、快速便捷支付等,既不受时间、空间的限制,又能最大程度的模拟、还原了现场面对面的办事情境。这一新型模式值得更多的医疗机构尝试实践,使得更为合理、高效的病案复印工作成为可能。
With the convenience of expatriate medical treatment and the popularization of medical insurance, the patients’ demands for medical record-copying service are increasing day by day. However, medical record-copying is the final link of medical service and also an important part of patient satisfaction evaluation. How to better serve the patients and reduce the pressure of working in the copy window. In this new media era, we can take advantage of the new mobile Internet tool of WeChat to give full play to its advantages of extensive user population, convenient and free installation, powerful communication interface and powerful functions. Compared with the traditional reservation tools such as websites, phones, sms, kiosks, etc., the patient can subscribe to the WeChat public number of the medical record service to upload the graphic application materials, flexible online audit, instant free communication, quick and easy Payment, etc., both from time and space constraints, but also the maximum degree of simulation, restore the scene face to face situation. This new model deserves more medical institutions try to practice, making more reasonable and efficient medical record copying possible.