柜台把买方和卖方隔成了两半儿,柜台用语则是做买卖的必要工具,是沟通柜台内外的感情跳板,是售货员为了更好地解决顾客对商品的需求而说的话。别看只言片语,每一句亲切、质朴的话都会通过递到顾客手里的商品而滋润顾客的心田。 长期形成的官商习气,隔断了柜台内外亲热、和睦的感情,顾客一踏进店门感到凉意顿生,其中不少于柜台用语的生硬、冷冰冰有关。顾客有三怕: 一怕听到“没有”“不知道”。夏天排长队买不到啤酒,使顾客感到失望,白白浪费了排队时间。顾客如果问:“一会儿还来啤酒吗?”回答是“不知道”。如果再说:“天这么热,怎么不 The counter divides the buyer from the seller by two and a half, while the counter language is a necessary tool for doing business. It is a springboard for communication between the inside and outside of the counter. It is the salesperson’s intention to solve the customer’s demand for goods better. Do not look at words, every one of the cordial, rustic words will be handed to customers in the hands of the goods and moisturize the hearts of customers. Long-term formation of official habits, cut off the inside and outside the door affectionate, harmonious feelings, customers entered the shop feel boredom, of which not less than the counter language blunt, cold related. Customers have three scared: afraid to hear “no” “do not know.” Long lines of summer can not buy beer, the customer was disappointed, wasted wasted time. If the customer asks, “Do you still come to beer?” The answer is “do not know.” If you say: "The sky is so hot, why not?