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联邦快递有个1:10:100理念,什么意思呢?就是第一个环节出1个问题会导致第二个环节出现10个问题,乃至后续环节出现100个问题,第一个环节把好关,第二个环节提高10%的效益,最终赢得客户100%的信任。这是长期的企业积淀的表现,我们恰恰缺乏的就是这点今天很高兴借着《货运车辆》杂志社这个平台,来到第二届中国货运业年会,今天我主要就中国货运企业和国际四大快递的对比角度,和大家探讨我们该从他们身上学习什么,以及我国货运业未来发展路径是怎样的。快递业同其他产业一样,成长发展离不开以下几个因素:市场容量、外部发展环境、运营成本控制、客户的认知度及同行的竞争程度。那么分清快递和快运的区别,这是我们进行货运细分的重要因
FedEx has a 1: 10: 100 concept, what does it mean? Is the first link out of a question will lead to the second link 10 problems, and follow-up links 100 questions, the first link to the good , The second part of the 10% increase in the effectiveness of the final win 100% customer trust. This is a manifestation of long-term business accumulation. What we just lacks is glad to come to the 2nd Annual Conference of China’s Freight Transportation Industry through the platform of “Freight Car” magazine today. Today, I mainly focus on the development of China’s freight forwarding enterprises and international Four courier contrast point of view, and we explore what we should learn from them, as well as China’s future development of the freight industry is what way. Like other industries, the express delivery industry can not grow without the following factors: market capacity, external development environment, operation cost control, customer awareness and peer competition. Then distinguish the difference between express and express, which is an important factor in our breakdown of freight