指出人的因素对文献交流影响的核心是图书馆员的职业道德。论述了图书馆工作人员的职业道德对图书拒借率、情报时滞、文献利用率等方面的影响,提出应对图书馆工作人员进行先期职业道德教育。 It points out that the core of the influence of human factors on the exchange of documents is the librarian’s professional ethics. This paper discusses the influence of library staff’s professional ethics on the rate of library non-lending, information delay, and the utilization rate of documents, and proposes to deal with the library staff to carry out the early professional ethics education.