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对一个高效能的团队面言,反馈的传递方式至关重要,需要聪明地启发,而不是疏远。大家都知道,反馈是一件好事。对管理者而言,这是规范下属行为、帮助下属学习、实现更佳业绩的重要手段。对于直接下属来说,这是一个提升职业发展的机会。然而,现实的管理实践中,反馈为何总是出现问题?大多数经理都表示,他们不喜欢提供反馈,也不认为反馈多么有效。而反馈的末端——直接下属却说他们没有得到足够的反馈。
For a high-performing team, the way in which feedback is delivered is crucial and needs to be cleverly inspired rather than alienated. We all know that feedback is a good thing. For managers, this is an important means of regulating subordinates, helping subordinates to learn and achieving better performance. For direct reports, this is an opportunity for career advancement. However, in real-world management practices, why is feedback always problematic? Most managers state that they do not like to provide feedback and do not consider how effective the feedback is. The end of the feedback - direct reports that they did not get enough feedback.