现场管理需要常抓不懈,稍有松懈质量就会降低。这一点,对于从事具有一定专业性服务的电信营业厅也是如此。特别是新业务的不断涌现,市场竞争加剧,营业厅的营业员又以年轻人为主,随着服务压力的增大,营业员的责任心不强等问题,都越来越容易显现,影响 On-site management needs constant effort, a little slackening of quality will be reduced. This is also true for telecom halls engaging in certain specialized services. In particular, the continuous emergence of new businesses, intensified market competition, salesroom salespeople who are mainly young, with the service pressure increases, the sales staff’s sense of responsibility is not strong and so on, are more and more likely to appear, the impact