急诊科是医院抢救急、危、重症患者的第一线,是医院的一个重要窗口,也是患者和医务人员最易产生矛盾,引起医疗纠纷和投诉的重要场所。构建和谐的急诊科医患关系,有利于医院社会效益和经济效益的提高。1急诊科医患关系的现状急诊科患者病情急、重,患者及其家属就医心切,对医务人 Emergency Department is the first line of hospital emergency, critical and critical patients, is an important window of the hospital, but also the most likely contradiction between patients and medical staff, causing medical disputes and complaints important place. Building a harmonious emergency department doctor-patient relationship is conducive to the hospital social and economic benefits. 1 emergency department doctor-patient relationship status Emergency department patients with acute and severe, patients and their families seeking medical treatment, the medical staff