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公共图书馆的公共和公众属性,要求其在提供良好服务的同时,还要承担与功能相一致的教育和引导职责。公众礼仪建设是社会主义精神文明建设的重要部分,公共图书馆不可避免的要发挥其在公众礼仪建设中的作用。针对公共图书馆的礼仪建设,从三个方面进行初探:图书馆礼仪的环境建设,包括馆舍设置的合理性,良好的服务;图书馆馆员礼仪建设,包括仪容、语言、行为及业务修养;读者礼仪建设,包括着装、语言、行为、交往。
The public and public attributes of public libraries require them to provide good services while also undertaking educational and leadership duties that are functionally aligned. Public etiquette construction is an important part of the construction of socialist spiritual civilization. Public libraries inevitably have to play their role in the construction of public etiquette. Aiming at the construction of etiquette in public libraries, this paper probes into three aspects: the environmental construction of etiquette in libraries, including the rationality of building settings and good service; the construction of etiquette of library librarians, including grooming, language, behavior and business training ; Reader etiquette construction, including dress, language, behavior, communication.