“拒借”是图书流通业务工作中经常遇到的问题,它影响到读者的借阅需求,又直接关系到图书馆工作的服务质量。 所谓拒借是指图书馆由于种种原因未能满足读者的借阅要求,使读者借不到自己所需的图书。拒借数量占全部借阅数量的百分比称为拒借率。拒借率的高低在一定程度上反映了一个图书馆读者服务工作的质量。 一、拒借的原因 拒借的产生有主观原因,也有一定的客观原因。 “Refusing to borrow” is a frequently encountered problem in the circulation of books business, which affects the needs of readers and has a direct bearing on the service quality of library work. The so-called denial of borrowing refers to the library for various reasons failed to meet the reader’s loan requirements, so that readers can not borrow their own books. The percentage of rejected borrowings in the total borrowings is called the rejection rate. To some extent, the level of refusal rates reflects the quality of library service for readers. First, the reasons for refusing to borrow Refusal to borrow a subjective reasons, there are some objective reasons.