六西格玛的热浪正扑面而来。由于杰克·韦尔奇的大力推广,2000年这项举措在通用电气的年收益高达25亿美元。六西格玛的成功故事,特别是它给通用电气带来的巨大变化吸引了华尔街的注意力。六西格玛的理念和方法已如旋风般传遍全球。那么,到底什么是六西格玛?它为何能受到如此的重视?六西格玛(6σ)——就是阿拉伯数字6加上希腊字母σ。在商业和工业领域,6 σ含义很广,它是一种统计测量法和管理理念。六西格玛是一种追求以客户为中心的 Six Sigma heat waves are blowing. As a result of Jack Welch’s promotion, this measure in 2000, GE’s annual revenue as high as 2.5 billion US dollars. The success story of Six Sigma, especially the tremendous changes it brought to GE, drew Wall Street’s attention. Six Sigma concepts and methods have been circulated around the world like a whirlwind. So what exactly is Six Sigma and why is it valued so much? Six Sigma - the Arabic numeral 6 plus the Greek letter σ. In the commercial and industrial fields, 6 sigma has a wide range of implications and is a statistical measurement and management philosophy. Six Sigma is a pursuit of customer-focused